Platform Terms of Use

By creating an account, logging in, or otherwise using the Company's platform, you agree to be bound by these Platform Terms of Use. If you do not agree, do not use the platform. These terms apply in addition to, and do not replace, the separate Participant Consent and Authorization you sign with Partner Organization, which governs how your health information is used.

"Company" means Pyar LLC, a Texas limited liability company doing business as OneSpace. "Partner Organization" means the organization that makes the platform available to you for delivery of its programs. "Practitioner" means any coach, clinician, therapist, or guide who provides programs or services to you through Partner Organization.

Company provides the technology platform described in the Participant Consent and Authorization. Company is not a health care provider, does not practice medicine or therapy, and does not employ or supervise your Practitioner. Nothing in these terms, or in your use of the platform, creates a treatment relationship between you and Company.

You represent that you are at least 18 years old and have the legal capacity to agree to these terms, or that you are a minor using the platform in connection with care from Partner Organization and that Partner Organization has obtained the parental or guardian consent required by law for your participation, consistent with the Participant Consent and Authorization and Company's Privacy Policy. If you are a minor, you should read these terms together with a parent or guardian.

If you are using the platform on behalf of Partner Organization in a staff or Practitioner's-assistant capacity rather than as a client, these terms still apply to your use of the platform, though the Participant Consent and Authorization's clinical provisions may not.

Company grants you a limited, non-exclusive, non-transferable, revocable license to use the platform for your personal use in connection with your care at Partner Organization, or, if applicable, in your role as staff or a Practitioner's assistant. This license terminates automatically if you violate these terms, or if your relationship with Partner Organization ends, whichever occurs first.

You agree not to:

• Use the platform for any unlawful purpose or in a way that violates Partner Organization's policies.
• Attempt to reverse engineer, decompile, or access the platform's underlying code or models except as permitted by law.
• Share your account credentials with anyone else, or access another person's account without authorization.
• Use the platform to input information about, or on behalf of, another person without that person's knowledge and consent.

The platform is not a medical device, is not a substitute for professional care, and does not provide crisis intervention. It is not an emergency service and does not guarantee any specific response or review time for flagged content, consistent with the Participant Consent and Authorization. If you are in crisis or considering harming yourself or others, call or text 988 in the United States, or contact your local emergency services immediately.

Your clinical care is provided by Partner Organization and your Practitioner, not by Company. Partner Organization and your Practitioner are solely responsible for the clinical care delivered to you, for maintaining any required licensure, and for complying with applicable law, including patient-privacy and record-keeping rules in their jurisdiction. Company provides infrastructure — not clinical judgment.

Use of the platform does not guarantee any specific therapeutic outcome, symptom improvement, or result. Individual results vary based on many factors outside Company's control, including your engagement with the platform, your Practitioner's clinical judgment, and your individual circumstances.

The platform, like any software, may from time to time be unavailable, delayed, contain errors, or produce AI-generated responses that are inaccurate or incomplete. Company does not guarantee uninterrupted, timely, secure, or error-free operation.

When you interact with the AI Companion, you provide input ("AI Input") and receive a generated response ("AI Output"). AI Output is generated through automated processes and is not reviewed, verified, or endorsed by a person before you see it, and does not necessarily reflect the views of Company or Partner Organization. You should not rely on AI Output as a sole source of truth, as a substitute for professional medical, psychiatric, or clinical advice, or as a basis for a decision without independently verifying it. AI Output may not be unique, and other users may receive similar responses. Company is not responsible for inaccuracies, omissions, or other errors in AI Output.

Except as expressly stated in these terms or as required by applicable law, the platform is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Company does not warrant that the platform will meet your requirements or that any errors will be corrected.

To the maximum extent permitted by applicable law, Company's total liability arising out of or relating to your use of the platform, under any theory of liability, is limited to the amount you paid Company for use of the platform in the twelve months before the claim arose, or one hundred dollars if you paid nothing. In no event will Company be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

This limitation does not apply to, and nothing in this section limits:

• Company's liability for gross negligence or willful misconduct.
• Liability for death or personal injury to the extent applicable law does not permit limiting such liability by agreement.
• Violations of law that cannot be limited by contract under applicable law.
• Company's confidentiality and data-protection obligations under HIPAA, 42 CFR Part 2, or applicable state law, to the extent those obligations cannot be limited by agreement.

Scope of this limitation: this section limits Company's liability for the technology platform only. It does not limit, waive, or otherwise affect the professional liability of Partner Organization or your Practitioner for clinical care, which is governed by applicable standards of care, professional licensing law, and malpractice-liability rules, none of which can be limited by this agreement. Nothing in this document is intended to, or does, limit a Practitioner's liability for clinical negligence.

You agree to indemnify and hold Company harmless from claims, damages, and expenses, including reasonable attorneys' fees, arising from your violation of these terms, your misuse of the platform, or your violation of any law or the rights of a third party. This section does not require you to indemnify Company for Company's own negligence or willful misconduct.

You and Company agree to resolve any dispute arising out of or relating to these terms or your use of the platform through binding arbitration administered by the American Arbitration Association in Houston, Texas, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to prevent unauthorized use or disclosure of confidential or proprietary information.

You and Company agree that any arbitration will be conducted on an individual basis only, and not as a class, collective, or representative action. This section does not apply to disputes involving your clinical care by Partner Organization or your Practitioner, which are governed by separate professional and legal standards.

Opt-out: you have the right to opt out of this arbitration section. To do so, send written notice to the Company contact listed in Section 16, postmarked within thirty days of the date you first agreed to these terms, including your name, the email address associated with your account, and a clear statement that you want to opt out of this arbitration agreement. If you opt out, disputes will instead be resolved in the courts described in Section 11.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, except where applicable federal law or the law of your state of residence provides protections that cannot be waived by agreement, in which case that law governs to that extent. Exclusive venue for any dispute not subject to arbitration lies in the state and federal courts located in Harris County, Texas.

These terms remain in effect while you use the platform. Company or Partner Organization may suspend or terminate your access for violation of these terms or of Partner Organization's policies. Sections 4 through 11 survive termination of your access to the platform.

These terms govern your use of the platform as a technology service. The separate Participant Consent and Authorization governs clinical data use, HIPAA, 42 CFR Part 2, research participation, and the risk-escalation protocol. If a provision of these terms conflicts with the Participant Consent and Authorization on a clinical or data matter, the Participant Consent and Authorization governs. If a provision conflicts on a service, liability, or dispute-resolution matter, these terms govern. Counsel should confirm this allocation before either document is finalized.

Company's Privacy Policy describes our general data practices, including the categories of personal information we collect, how we use and disclose it, and your rights under applicable state privacy laws, including the California Consumer Privacy Act. The Privacy Policy covers personal information Company collects and controls directly, such as account and device information. It does not cover protected health information governed by HIPAA, which is addressed in the Participant Consent and Authorization instead. The Privacy Policy is available at onespace.so/privacy.

Company may update these terms from time to time. If changes are material, Company will provide notice through the platform or by email before the changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

You may not assign, delegate, or transfer these terms, or your account, without Company's prior written consent. Company may assign, delegate, or transfer these terms and its rights and obligations under them, including in connection with a merger, acquisition, financing, or sale of all or substantially all of its assets, without your consent. These terms bind and benefit each party's permitted successors and assigns.

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect. These terms, together with the Participant Consent and Authorization, constitute the entire agreement between you and Company regarding your use of the platform, and supersede any prior agreements on that subject.

Company: Pyar LLC dba OneSpace
Contact: hello@onespace.so
Privacy Policy: onespace.so/privacy